Additional Settings

Overview

Most of these options are pre-configured to work immediately. While choosing a template type automatically applies optimal defaults for that sub-organization, you can customize any of these settings at any time to match your specific business workflows.

Open this page at: i118.ai/app/voice

Intro audio settings

The intro audio is a greeting that plays before the phone assistant begins the conversation. It serves two purposes:

1. Language routing — callers press a number to select their preferred language

2. Staff transfer option — callers can press 0 to be transferred to a staff member. If a Transfer to number is configured for that day on the Hours and Availability page, the call is transferred to that number. If no transfer number is set for that day, the call goes to voicemail instead.

How intro audio affects the call flow

Enable Call Intro

The Enable Call Intro toggle turns your custom introductory audio on or off.

• When Enabled: The introductory audio welcomes callers, offers language selection, and acts as a filter against spam calls.

• When Disabled: Callers bypass the greeting and language selection, routing directly to the phone assistant in your primary (first) language.

Voice for Call Intro Audios

Choose the specific voice used for your introductory audio greeting. These options utilize a dedicated text-to-speech engine and are entirely distinct from the voices used by the phone assistant during the main conversation.

Previewing Voices: Click the play button next to any voice to hear a preview before making your selection.

Business Hours Intro Audio

This script is spoken immediately when a call connects during normal business hours. Typically, your greeting should:

• Welcome callers to your business.

• Announce language options and their corresponding keypad numbers (e.g., "Press 1 for English").

• Provide a direct line to your team (e.g., "Press 0 to transfer to a staff member").

Managing Audio Files

• Generate: Click "Generate" to convert your text script into audio and preview how it sounds.

• Upload: Click "Upload" if you prefer to use a pre-recorded audio file instead.

⚠️ Important Implementation Notes:

• Replace Placeholders: The default scripts include the placeholder [OUR BUSINESS]. Be sure to replace this with your actual business name in all intro and after-hours scripts.

• Sync Language Keypad Instructions: If you enable, disable, or reorder languages, remember to manually update the keypad instructions in your script so they match your settings.

• Voice Changes Require Regeneration: If you select a new intro voice, you must click "Generate" again on all your audio scripts for the new voice profile to take effect.

After-Hours Call Handling

This field controls what the system does when calls arrive outside your configured business hours (as defined by your Hours of Operation settings). The dropdown is labeled Outside Business Hours Action:

Depending on the option you select, a matching audio script field appears below so you can customize the prompt:

• After-Hours Message (Hangup Audio) — the "we're closed" prompt script (shown for Inform caller the business is closed and end the call)

• After-Hours Voicemail Message — the voicemail prompt script (shown for Send to Voice Mail).

Phone assistant settings

Administration & Notification Language

The language used for staff administration and notifications in addition to English. Choose the preferred language for staff-facing content, notifications, and system defaults (available in addition to English). This setting only applies to your internal administration dashboard and notifications such as SMS, app, and printed tickets; it does not affect the languages your phone assistant or callers can use. All caller-facing languages can be configured separately in the Phone Assistant's Languages section below.

Give your Assistant a Name

The assistant will introduce him/herself to the caller with this name — for example, "Jessie." If your restaurant is "Mario's Kitchen" you might name the phone assistant "Sofia from Mario's Kitchen."

Maximum 100 characters.

Phone assistant's voice

Choose the human voice used by the phone assistant for all conversations. Click the play button next to each voice to hear a sample before selecting.

Phone assistant's personality

A text field where you describe how the phone assistant should behave — its tone, style, and approach to conversations. If you’re unsure, it’s recommended to keep the default configuration.

Examples:

• "Friendly and concise. Always confirms the order back before finalizing."

• "Professional and helpful. Offers recommendations when callers seem unsure."

• "Warm and patient. Speaks slowly and clearly for older callers."

Use the Restore Default button to reset to the standard personality template.

Phone Assistant's Languages

Use this section to select the languages your phone assistant speaks and to set the sequence in which these language options are offered to incoming callers.

Enabling a language

Toggle a language on to make it available. Supported languages include English, Spanish, Chinese (Mandarin), and additional options shown in the section.

Language sequence & keypad mapping

The order of your enabled languages determines which keypad number is assigned to each language when your intro audio is active—the first language in the list corresponds to 1, the second to 2, and so on.

• Reordering: Use the up and down arrows on the right to rearrange the list.

• Important: If you change this sequence, remember to update your greeting or intro audio so the recorded keypad instructions match your new layout.

• Default Language: If the intro audio feature is disabled, the system will automatically use the first enabled language in your list as the default.

Greeting messages

Each enabled language features its own custom Greeting Message—this is the very first phrase the phone assistant speaks once a caller selects their preferred language (by pressing the corresponding keypad number during the intro audio). If your intro audio is disabled, the system will bypass the menu and open the conversation immediately with the greeting message of your primary language.

You can fully customize the greeting message for every language you support. For non-English languages, the system automatically provides a machine-translated baseline derived from your English greeting script. Please carefully review and refine these translations to ensure accuracy before saving your changes.

Change template type

Modifying the Template Type updates the layout and default settings for your selected sub-organization. Changing this setting adjusts which information and instruction fields, appointment rules, and default prompts are visible. However, rest assured that your custom, saved instructions will remain completely intact even if you switch templates.

Choose from Restaurant, Retail, Small Business, Contractor, Personal Assistant, or Information. Selecting a specific type automatically updates the default wording, instruction fields, appointment settings, and system prompts across the app to better fit that industry.

Clear Cache

Use this if recent changes aren't appearing as expected. Clearing the cache refreshes the system and ensures the latest settings are loaded.