Analytics
Review printed order volume and call concurrency for the selected organization.
Overview
The Analytics page shows printed order volume and peak concurrent calls for the currently selected organization. Use it to understand when orders are being printed, when call volume overlaps, and how busy periods change over time.
Open this page at: i118.ai/app/analytics
Reading the charts
The page includes two time-series charts that use the same time range and granularity.
| Chart | What each point means |
|---|---|
| Orders | The number of printed orders inside that time bucket. |
| Call concurrency | The highest number of simultaneous calls inside that time bucket. |
Hover over a point to see the exact time and value.
| Control | What it does |
|---|---|
| Time range | Filters both charts to the same window. The default is the past 24 hours. |
| Custom range | Lets you choose a start and end date/time using your browser time zone. |
| Granularity | Controls the bucket size used for chart points. Auto chooses a readable bucket size for the selected range. |
| Refresh Data | Reloads both charts with the current filters. |
Analytics supports ranges up to 2 years. If a manual granularity would create too many chart points, that option is disabled or the page asks you to choose a larger bucket size.
Common time ranges
- 5 minutes to 12 hours — use for live troubleshooting, recent order spikes, or call overlap
- 1 day to 1 week — use for daily order and call-volume review
- 1 month to 1 year — use for long-term demand patterns and seasonality
- Custom range — use when you need to review a specific campaign, event, holiday, or outage window
Common uses
- Compare printed order volume against call pressure during rush periods.
- Identify when multiple callers reach the system at the same time.
- Review whether order activity is concentrated in specific hours, days, or seasons.
- Check whether a quiet chart reflects low activity or a range that is too narrow.
Empty or missing data
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