Analytics
Review call concurrency for the selected organization and understand peak simultaneous call volume.
Overview
The Analytics page shows peak concurrent calls for the currently selected organization. Use it to understand when call volume overlaps, whether multiple callers are reaching the AI at the same time, and how busy periods change over time.
Open this page at: i118.ai/app/analytics
Reading the chart
Each point on the chart represents the highest number of simultaneous calls inside that time bucket. Hover over a point to see the exact time and value.
| Control | What it does |
|---|---|
| Time range | Chooses which completed call data is included. The default is the past 24 hours. |
| Custom range | Lets you choose a start and end date/time using your browser time zone. |
| Granularity | Controls the bucket size used for chart points. Auto chooses a readable bucket size for the selected range. |
| Refresh Data | Reloads the chart with the current filters. |
Analytics supports ranges up to 2 years. If a manual granularity would create too many chart points, that option is disabled or the page asks you to choose a larger bucket size.
Common time ranges
- 5 minutes to 12 hours — use for live troubleshooting or recent spikes
- 1 day to 1 week — use for daily staffing and call-volume review
- 1 month to 1 year — use for long-term patterns and seasonality
- Custom range — use when you need to review a specific campaign, event, holiday, or outage window
Empty or missing data
Select the correct organization from the dashboard organization switcher, then reopen or refresh Analytics.
The selected range may not include completed calls. Try a wider time range, then click Refresh Data.
Increase the granularity, or use Auto so the chart chooses a readable bucket size for the selected range.
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