Profile and Account
Manage your account settings, email preferences, and contact support.
Overview
The Profile page displays your account information and provides direct access to account settings including sign-in security, as well as support contacts. You can access it by clicking your account button, located at the bottom left of the sidebar menu.
Open this page at: i118.ai/app/profile
Account information
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Display Name — shown read-only on this page
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Email Address — shown read-only on this page
To update your name, email address, password, or enable multi-factor authentication, click Account Settings. This opens the account management portal in a new tab where you can make all changes.
Resubscribe to Emails
If you previously opted out or accidentally click unsubscribed from one of our emails, you may no longer receive critical informational and transactional emails (such as billing receipts, subscription notices, and card expiration reminders). Click Resubscribe to Emails to opt back in and ensure you never miss an important update.
Support contact
Before reaching out to our team, please check our self-help resources. Most issues and questions have quick, documented solutions:
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Documentation: Read step-by-step guides and detailed instructions covering the entire platform.
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Use Chat — Use our built-in chatbot for instant help. The AI is fully updated on the setup process and can even perform certain configurations for you—just ask!
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Request Feature — Want to see a new tool or feature in a future release? Drop your suggestions here.
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Report Bug — Let us know about app glitches or submit product improvement feedback.
Chat Support and Email Support
If you still need help after trying the options above, feel free to use chatbot or email to send requests to our support team. We are available to assist with setup questions, billing inquiries, and technical issues. Response Time: 12–48 hours (business days).
When you contact support, always include your account profile email so we can use it to identify your account, and specific details about your issue to help us resolve it efficiently.