Notifications
Set up SMS and app notifications to stay updated on:
Call Activity Alerts - Receive instant call summaries, order and appointment details, and audio recordings immediately after every call handled by the phone assistant.
Account Status Alerts - Get critical system notifications, including failed payments, expired cards, or service interruptions (e.g., if the phone assistant stops working).
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Overview
Every time the phone assistant handles a call, you will receive a notification with a summary of the conversation, what was ordered or booked, a link to replay the call recording, the caller ID (caller's phone number and name, if available), and the time of the call. You are notified even if the call is left unfinished or terminated prematurely, ensuring no call is missed.
You also get critical system notifications, including failed payments, expired cards, or service interruptions (e.g., if the phone assistant stops working).
Choose how you want to be notified — you can use one or all of the options below. SMS (text) and the Order Monitor app are included at no extra cost.
To set up notifications in two languages (e.g., Spanish & English), go to Additional Settings → Phone Assistant Settings → Administration & Notification Language
Open this page at: app.i118.ai/app/notifications
Notification methods
The Notifications page presents three options as expandable sections: Option 1 — Text Messages (SMS), Option 2 — Order Monitor App, and Option 3 — Receipt Printer.
Option 1 —Get instant SMS alerts (text messages) sent directly to your mobile device immediately after every phone assistant call. Because of phone carriers' character limits, each text is kept highly concise and includes only the caller's phone number, a brief (potentially truncated) conversation summary, and direct links to view the full details or listen to the call recording. Before these text notifications can be sent, you must first configure a Forwarding phone in your settings.
Setting up SMS:
- Enter a phone number in the SMS notification field
- Click Add to save it
- You can add a maximum of 3 numbers — all of them receive every notification
- Enter only valid cell phone numbers, as standard landlines are not supported
After receiving the text message, click the link, which opens a browser to view:
- Your business name and sub-organization
- Caller name and phone number
- Request type (Order, Appointment, Information, etc.)
- Summary of the conversation
- Order/Appointment detail
- Link to the full call recording
Removing phone number:
- To stop sending SMS alerts to all or a specific number, click the trash can icon next to the number(s) to remove it from the receiver list.
- Avoid using the opt-out method: replying "STOP" to a text message will only block carrier delivery, but it does not delete the phone number from your settings list.
- Please ensure you only use cell phone numbers from the same country.
- If you ever accidentally reply "STOP" to opt out, you can easily re-subscribe to text notifications at any time by replying "START" to the same sender number.
Option 2 —The Order Monitor is a companion web app that displays incoming orders and call records in real time. You can install it on your cell phones, computers, or tablets — for a restaurant or retail store, it works similarly to a kitchen or countertop display screen.
Advantages of using the app over SMS:
- Full Call Details: Display complete call details directly in the app, without needing to click a link in a text message to open a web browser.
- Structured Layout: View your call alerts in a clean, numbered, and organized format.
- No Device Limits: Install the app and receive notifications on as many devices as you need.
How to access:
- On the Notifications page, open Option 2 — Order Monitor App
- Download and install the app on your cell phone, tablet, or computers
- Click Show Access Code to reveal your code
- Open the Order Monitor app, click Scan Access Code to scan or enter the access code to connect the app to your account
The Order Monitor:
- Alert you of new orders and calls as they come in
- Displays the call summary, order/appointment details, and caller info
- Plays an alert sound for a new notification
- Can be displayed on a tablet or dedicated screen at your business
Platforms: Works on iOS, Android, and desktop computers. Open it in any browser, or download the app at i118.ai/downloads.
Access code:
Option 3 — Receipt Printer: Adding a receipt printer is entirely optional, as the Order Monitor app is fully functional on its own. However, a printer can automatically produce paper tickets—including the ticket number, caller details, ordered items, and special instructions—right alongside the on-screen display, making it ideal for restaurant kitchens or front desks. To use this feature, you will need a phone or tablet running the Order Monitor app. To explore compatible models or make a purchase, simply expand the Receipt Printer section on the Notifications page and click the purchase link.
Notification content reference
Each notification (SMS or Order Monitor) includes:
| Field | Description |
|---|---|
| Business/Org Name | Which sub-organization the call was directed to (useful if you have multiple sub-organizations) |
| Caller Name | The name the caller provided during the conversation |
| Caller Phone | The phone number the caller provided |
| Request Type | Order, Appointment, Reservation, Information, Voicemail, etc. |
| Summary | AI-generated summary of the conversation |
| Items | Ordered items with quantities and modifiers (if applicable) |
| Appointment Time | Booked date and time (if applicable) |
| Recording Link | Direct link to replay the full call audio |