Billing and Subscription

Manage your subscription, payment methods, phone number type, and understand AI minutes and billing.

Overview

The Billing page is where you manage your subscription, add or update payment methods, and monitor your usage. Your phone number is assigned only after you activate a subscription.

Open this page at: i118.ai/app/billing

An active subscription is required for the AI to answer calls. If your subscription lapses, all calls to your AI number will go unanswered.

Subscription status

Your subscription status is shown at the top of the Billing page:

Status	Meaning
Active	AI is answering calls normally
Past Due	A payment failed — update your payment method to prevent service interruption
Canceled	Subscription ended — AI no longer answers calls. Reactivate to resume service

AI minutes vs. Non-AI minutes

The system tracks call usage in two categories:

AI Minutes

Time the AI spends actively conversing with a caller — from when the AI starts speaking to when it finishes the conversation. This is billed usage.

Non-AI Minutes

Time spent on non-AI portions of the call — the intro audio greeting, hold music, voicemail recording, or call transfer ringing. These are tracked but generally not billed at the same rate.

Your usage dashboard shows both types so you can understand your call patterns and costs.

Phone number types

Dedicated Phone Number

A phone number assigned exclusively to your sub organization. Callers can dial it directly, and it stays assigned as long as your subscription is active.

Extension Phone Number

A shared base number with a unique extension code for your sub organization. When forwarded calls arrive, the extension is handled automatically. If someone dials the base number directly, they are prompted to enter the extension.

Your phone number type depends on your subscription plan. Both types work identically for forwarded calls from your business number.

Payment methods

On the Billing page, click Add Payment Method
Enter your card details (number, expiration, CVC)
Click Save

The card is charged automatically each billing cycle. You can update the card at any time by adding a new one — the new card replaces the old one for future charges.

Billing cycle

Your subscription renews automatically each billing period. The Billing page shows:

Current period start and end dates
Next billing date
Amount due
Usage (AI minutes and non-AI minutes) for the current period

Upcoming invoice preview

The Upcoming Invoice Preview shows the line items expected on your next invoice. It can include recurring subscription charges, billable phone quantities, AI minute usage, and any account balance already applied to the invoice.

Usage charges are billed in increments. The preview is an estimate until the invoice is finalized.

Balance ledger

The Balance Ledger shows account-balance activity for your billing account. It is visible on the Billing page and is ordered newest to oldest.

Use the ledger to review:

Column	Meaning
Date	When the ledger event was created, shown in your selected time zone.
Transaction Number	Identifier for the ledger row.
Type	The kind of event, such as invoice, payment, refund, dispute, or admin adjustment.
Debit	Amount that increases what you owe.
Credit	Amount that reduces what you owe.
Adjustment	Customer-balance adjustment amount connected to the row.
Running Balance	Balance after that row is applied. A positive balance means money is owed.
Description	Human-readable detail for the transaction.

The default ledger date range starts 1 year ago and ends today. You can choose a custom date range, clear the filter, and move between pages. The ledger shows 50 records per page.

Outstanding balance

If an overdue balance exists, the Billing page shows an alert and a payment action. The payment opens a hosted invoice page so the outstanding balance can be paid directly. After payment succeeds, the ledger and account balance update through the invoice lifecycle.

Cancellation

To cancel your subscription:

Go to the Billing page
Click Cancel Subscription
Your AI continues to work until the end of the current billing period
After the period ends, the AI stops answering calls

No partial refunds. Cancellation takes effect at the end of the current billing period — you are not refunded for the remaining days. The AI remains active until the period ends.

To reactivate after cancellation:

Return to the Billing page
Click Reactivate or start a new subscription
Your AI number and configuration are restored (if within the retention period)

Invoice payment status

The Last Invoice Status shown on the Billing page reflects the most recent invoice generated for your subscription:

Status	Meaning
Paid	Payment was successfully collected. No action required.
Open	Invoice has been generated and is awaiting payment. This is normal during payment processing.
Unpaid	Payment attempts failed after all retries. Update your payment method to resolve.
Void	Invoice was canceled and will not be charged.

If your subscription is Active but the Last Invoice Status is not Paid, a warning banner appears on the Billing page. Resolve the invoice by updating your payment method.

Common issues

Check that the card number, expiration, and CVC are correct
Verify the card has not expired
Contact your bank — some banks block automated recurring charges
Try a different card or switch to ACH

Check your subscription status on the Billing page — it may be Past Due or Canceled
Update your payment method and pay any outstanding balance
If status shows Active, the issue is not billing-related — check Call Forwarding and Troubleshooting

Check your AI minutes usage on the Billing page — you may have exceeded your plan's included minutes
Review the Upcoming Invoice Preview for line items and applied account balance
Review the Balance Ledger for debits, credits, refunds, disputes, and adjustments
Contact support via Profile and Account for help reviewing a specific invoice

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