Terms of Use

Last Updated: Jun 19, 2026

These Terms of Use ("Terms") govern your access to and use of the services, websites, applications, software, and related technologies provided through i118.ai and i118.com, which are owned and operated by Pacific Direct Marketing Company Inc. ("Our Company," "we," "us," or "our") (collectively, the "Services").

By creating an account, subscribing to the Services, forwarding your phone number to our system, accessing, or otherwise using the Services, you ("you" or "your") acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you may not access or use the Services.

1. The Services Include

The "Services" include, without limitation:

• AI-powered phone answering and call handling
• AI-powered chatbots and virtual assistants
• Order-taking, appointment scheduling, reservation management, and customer information services
• Optional payment and credit card information collection on your behalf
• Call recordings, transcripts, conversation summaries, notifications, and reporting tools
• Dashboards, integrations, APIs, and account management features
• Subscription-based and usage-based services

We may modify, update, suspend, discontinue, or add features to the Services at any time, with or without notice. Your continued use of the Services following any modification to these Terms or the Services constitutes your acceptance of such changes.

2. Eligibility and Use Restrictions

To use the Services, you must:

1. Be at least 18 years of age (or the legal age of majority in your jurisdiction).
2. Have the authority to enter into these Terms on your own behalf or on behalf of the business you represent.
3. Use the Services only for lawful purposes and in compliance with all applicable laws and regulations, including those relating to telecommunications, telemarketing, call recording, privacy, data protection, consumer protection, and payments.

You may not use the Services to:

• Engage in fraud, unlawful activity, spam, or deceptive practices.
• Violate any applicable law or regulation.
• Harass, threaten, abuse, or harm others.
• Infringe or misappropriate any intellectual property or other rights of a third party.
• Interfere with, disrupt, damage, or attempt to gain unauthorized access to the Services or related systems.
• Use the Services for emergency dispatching, life-support systems, critical infrastructure, safety-critical operations, or any activity where a failure, delay, interruption, or inaccurate output could reasonably result in death, personal injury, significant property damage, or environmental harm.

You are solely responsible for ensuring that your use of the Services complies with all applicable telecommunications, robocalling, telemarketing, Do-Not-Call, SMS, and marketing communication laws and regulations.

We may suspend or terminate your access to the Services at any time if we reasonably believe you have violated these Terms or applicable law.

3. Personal Data

By using the Services, you allow us to collect, process, store, and transmit personal data necessary to provide the Services. This may include:

• Caller phone numbers, names, addresses, email
• Caller voice recordings
• Transcripts and call summaries
• Payment information (if applicable)
• Your account and profile information

We do not store credit card numbers long-term. Payment information collected by the AI assistant is transmitted to you through recordings for processing in your own payment system.

You are solely responsible for complying with all applicable privacy, call recording, consent, and data protection laws relating to your customers, callers, employees, and other individuals whose information is collected through the Services. Where required by law, you must obtain all necessary notices and consents before recording calls or collecting personal information through the Services. You are responsible for complying with all applicable privacy laws regarding your customers' information. You must handle all recordings, transcripts, and summaries in accordance with your own privacy obligations.

4. Account Creation

To access the Services, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your login credentials
• Notify us immediately of unauthorized access or security breaches

You are responsible for all activities that occur under your account.

5. Your Content

"Your Content" includes your business information, menus, product catalogs, pricing, custom messages, instructions, recordings, transcripts, and any other data, materials, or content that you upload, submit, provide, or collect through the Services.

You retain ownership of Your Content. You represent and warrant that:

• You own or have all necessary rights, permissions, and authority to use and provide Your Content through the Services.
• Your Content does not violate any law, regulation, intellectual property right, privacy right, or other third-party right.
• To the best of your knowledge, Your Content is accurate and up to date.

You grant Our Company a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, display, and otherwise use Your Content solely as necessary to provide, maintain, support, secure, and improve the Services.

Data Retention

We may retain recordings, transcripts, logs, account information, and other data for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce these Terms, protect our rights, and improve the Services.

Unless otherwise required by law, we are not obligated to retain any recordings, transcripts, logs, or account data for any specific period of time. We reserve the right to delete or permanently remove such data in accordance with our data retention policies, including after account termination or prolonged account inactivity.

6. AI Output; Customer Responsibility

The Services utilize artificial intelligence and automation technologies that may generate inaccurate, incomplete, misleading, or unexpected outputs. You acknowledge and agree that all AI-generated responses, recommendations, summaries, transcripts, reservations, appointments, orders, and other outputs should be reviewed as appropriate for your business.

You remain solely responsible for all business decisions, customer communications, products, services, pricing, orders, reservations, appointments, refunds, transactions, and actions taken based on information generated by the Services.

Our Company does not guarantee the accuracy, completeness, legality, or suitability of any AI-generated output.

7. Our Intellectual Property

The Services, including all software, technology, algorithms, artificial intelligence systems, voice technologies, designs, trademarks, branding, content, documentation, interfaces, workflows, APIs, and related materials, are owned by or licensed to Our Company and are protected by intellectual property and other applicable laws.

Without limitation, our intellectual property includes:

• AI models, integrations, prompts, and instructions
• Voice technologies and speech processing systems
• Call-handling workflows and automation logic
• Software, source code, algorithms, and system architecture
• Dashboards, user interfaces, APIs, and integrations
• Documentation, videos, recordings, training materials, and content
• Trademarks, logos, trade names, and branding

Except for the limited rights expressly granted in these Terms, no ownership rights are transferred to you.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Services solely for your internal business purposes.

You may not:

• Copy, modify, distribute, reproduce, create derivative works from, or publicly display any portion of the Services except as expressly permitted by these Terms.
• Reverse engineer, decompile, disassemble, or attempt to discover the source code, underlying models, algorithms, prompts, or system architecture of the Services.
• Resell, lease, sublicense, distribute, provide access to, or otherwise commercially exploit the Services without our prior written consent.
• Remove, alter, or obscure any copyright, trademark, proprietary notice, or attribution contained in the Services.
• Use our trademarks, logos, trade names, or branding without our prior written permission.

8. Feedback

If you provide suggestions, ideas, recommendations, enhancement requests, or other feedback regarding the Services, you grant Our Company a perpetual, irrevocable, worldwide, royalty-free license to use, modify, incorporate, and otherwise exploit such feedback without restriction or compensation.

9. Beta Features

From time to time, we may offer beta, preview, experimental, or early-access features. Such features are provided "AS IS" and may be modified, suspended, or discontinued at any time without notice. Beta features may contain errors and are not subject to the same performance, support, or availability standards as generally available Services.

10. Electronic Communications

By creating an account or using the Services, you consent to receive communications from us electronically, including notices, disclosures, invoices, account information, security notifications, and updates relating to the Services.

11. Service Fees; Payment

The Services may be offered on a subscription, usage-based, prepaid, postpaid, or other billing basis as specified in your selected plan. By subscribing to or using the Services, you agree to pay all applicable fees, charges, taxes, and other amounts associated with your account.

Additional terms:

• Fees are non-refundable except as required by applicable law or expressly stated otherwise by Our Company.
• Subscription plans automatically renew at the end of each billing period unless canceled before the next renewal date.
• You authorize us and our payment processors to charge your designated payment method for all applicable fees and charges.
• You are responsible for maintaining accurate and current payment information.
• If a payment is declined, disputed, reversed, or otherwise fails, we may suspend, restrict, or terminate your access to the Services until payment is successfully received.
• We may change our pricing, fees, or billing practices from time to time. We will provide reasonable notice of material pricing changes when required by law.
• Unless otherwise stated, all fees are exclusive of applicable taxes, duties, levies, or governmental charges, which are your responsibility.
• Cancellation of a subscription will prevent future renewals but will not entitle you to a refund for any current billing period unless required by law.

If you purchase the Services through a reseller, distributor, marketplace, or other third party, additional terms and payment obligations imposed by that third party may apply. Our Company is not responsible for the billing practices, fees, or obligations of any third-party seller.

12. Intellectual Property Complaints

If you believe that any content provided through the Services infringes your intellectual property rights, please contact us with sufficient information to identify the material and your rights. We may investigate the matter and take any action we deem appropriate, including removing content or suspending access to the Services.

13. Third-Party Services; Service Availability

The Services rely on third-party providers and technologies, including but not limited to artificial intelligence models, voice services, telecommunications carriers, cloud hosting providers, data storage providers, payment processors, notification services, software integrations, and other third-party platforms.

These third-party services are not owned or controlled by Our Company. As a result, we do not guarantee their availability, performance, accuracy, security, reliability, or continued operation. Interruptions, delays, errors, outages, changes in functionality, or discontinuation of third-party services may affect the availability or performance of the Services.

We do not guarantee that the Services will be available at all times or operate without interruption. Maintenance, updates, internet disruptions, telecommunications failures, carrier outages, third-party service interruptions, and other circumstances beyond our reasonable control may affect the availability, functionality, or performance of the Services.

Your use of certain third-party services, integrations, or features may be subject to additional terms, conditions, and privacy policies imposed by the applicable third-party provider.

14. Indemnification

You agree to indemnify, defend, and hold harmless Our Company, its affiliates, directors, officers, employees, contractors, partners, licensors, and service providers from and against any claims, demands, actions, damages, losses, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Services.
• Your Content.
• Your violation of these Terms or applicable law.
• Your violation of any third-party rights, including intellectual property, privacy, publicity, or contractual rights.
• Any products, services, information, orders, appointments, reservations, communications, or transactions provided or conducted through your use of the Services.

We reserve the right, at our expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with our defense of such claims.

15. Disclaimers

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR COMPANY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR AVAILABILITY.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICES WILL:

• Be uninterrupted, error-free, secure, or available at all times.
• Correctly recognize, interpret, transcribe, summarize, or respond to every caller, message, request, or instruction.
• Prevent fraudulent, malicious, abusive, or unauthorized activity.
• Accurately capture, process, schedule, confirm, or complete every order, reservation, appointment, payment, or transaction.
• Produce outputs that are accurate, complete, current, reliable, or suitable for any particular purpose.

You acknowledge that the Services utilize artificial intelligence and automation technologies that may generate inaccurate, incomplete, misleading, or unexpected outputs. You are solely responsible for reviewing and evaluating any information, recommendations, responses, summaries, transcripts, appointments, reservations, orders, or other outputs generated by the Services before relying on them.

The Services do not provide legal, medical, accounting, tax, insurance, financial, investment, engineering, or other professional advice. Any information generated by the Services is provided for informational purposes only and should not be relied upon as a substitute for professional judgment or advice.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR COMPANY, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, PARTNERS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO OUR COMPANY DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THESE LIMITATIONS APPLY REGARDLESS OF THE FORM OF ACTION OR LEGAL THEORY, INCLUDING CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE.

17. Dispute Resolution; Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved exclusively through final and binding arbitration, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction for actual or threatened infringement or misappropriation of intellectual property rights.

The arbitration shall be conducted on an individual basis and not as a class, consolidated, representative, or collective action.

Waiver of Jury Trial

YOU AND OUR COMPANY WAIVE ANY RIGHT TO A JURY TRIAL IN CONNECTION WITH ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES.

Waiver of Class and Other Non-Individualized Relief

YOU AND OUR COMPANY AGREE THAT ALL CLAIMS SHALL BE BROUGHT SOLELY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION, REPRESENTATIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR COLLECTIVE PROCEEDING.

18. Governing Law

These Terms and any dispute arising out of or relating to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of Oregon, USA, without regard to its conflict-of-law principles.

19. Modifying Terms

We may modify these Terms from time to time. If we make material changes, we will provide notice through the Services, by email, or by other reasonable means.

The updated Terms will become effective upon the date specified in the notice or, if no date is specified, upon posting. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the updated Terms.

20. Terminating Our Services

You may cancel your subscription at any time through your account dashboard. Cancellation will prevent future renewals, but your current billing period will remain active until its expiration date. Except as required by law, fees are non-refundable and partial refunds will not be provided.

We may suspend, restrict, or terminate your access to all or part of the Services, with or without notice, if:

• You violate these Terms or applicable law.
• You fail to pay any fees or charges when due.
• Your use of the Services poses a security, legal, operational, or reputational risk to us or others.
• We discontinue, modify, or replace part or all of the Services.

Upon termination, your right to access and use the Services will immediately cease. We may delete or disable access to your account, recordings, transcripts, settings, and other data in accordance with our data retention policies.

21. Additional Terms Applicable to Mobile Devices

If you access the Services through a mobile application, your use may also be subject to the terms, conditions, and policies of the applicable app store, platform provider, device manufacturer, or mobile carrier.

You are responsible for complying with all applicable app store and platform rules. We are solely responsible for the Services and the mobile application itself, and not for your device, operating system, internet connection, mobile carrier services, or third-party platforms.

22. Purchases Through Reseller

If you purchase or obtain access to the Services through a reseller, distributor, marketplace, referral partner, or other third party, your payment and commercial relationship may be governed by separate agreements with that third party.

These Terms continue to govern your use of the Services. Our Company is not responsible for any representations, warranties, pricing, promotions, service commitments, or other obligations made by any reseller or third party that are not expressly stated in these Terms.

23. Miscellaneous

These Terms constitute the entire agreement between you and Our Company regarding the Services and supersede all prior or contemporaneous agreements, understandings, and communications relating to the Services.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

Our failure to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.

You may not assign or transfer these Terms, in whole or in part, without our prior written consent. We may assign or transfer these Terms without restriction in connection with a merger, acquisition, sale of assets, corporate reorganization, or by operation of law.

Neither party shall be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including natural disasters, internet outages, telecommunications failures, labor disputes, government actions, war, terrorism, civil unrest, pandemics, power failures, cyberattacks, or failures of third-party service providers.

You may not use the Services in violation of any applicable export control, sanctions, or trade laws. You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive sanctions, and that you are not listed on any government restricted-party list.

The provisions relating to payment obligations, ownership rights, intellectual property, confidentiality, data retention, indemnification, disclaimers, limitations of liability, dispute resolution, governing law, and any other provisions that by their nature are intended to survive termination shall survive the termination or expiration of these Terms.

Contact Information

Questions regarding these Terms may be directed to:

Email: mail@i118.com